the itemised list on my laptop is not showing

[abbataz]

Good Morning 

I am not able to see the list of itemsied usage on my laptop. normally i click pn plans and subscriptions select the number then click full usage, go to the bottom of the screen click on either calls or text then click update and it gives me all the latest calls and texts since my last bill. itt seems like a glitch as they are not showing please check and let me know

[Peter_W]

Welcome to the Community, @abbataz 

Let's get this one checked out, just to be sure first of all, do you have full itemisation enabled on your account, and are these charges showing on your normal bills?

Also have you tried checking this from a different device / browser, or checked the EE app?

Peter

[XRaySpeX]

You need to download the bill before you can see the full breakdown.

You can only expect to see a full call list if you are already paying £2.50 pm for Itemised Billing. Otherwise you can expect to see only the chargeable call list, not those within your allowances, which will usually be the majority.