struggling to pay my bill

[Spb67]

I'm struggling to pay my bill, im 5 months into my contract, ive contacted customer services and they are no help at all, ive asked about cancelling my contract and even returning the the phone, i'm getting no help at all from EE... 

[Jon_K]

Hi @Spb67.

Welcome to the community.

I'm sorry to hear this.

If you make our Customer Care team aware of your circumstances, they'll be able to work with you to keep your service active.

Have a look at our Unable To Pay My EE Bill Support Article for more information.

Jon

[Spb67]

I have contacted EE customer service twice.. and have had no offer of help..  just told that if I don't pay it will go against my credit rating...

[Jon_K]

This shouldn't be the case, @Spb67.

If you ask to speak with our collections team as it mentions in the support article, they will be able to help you before this happens.

Jon

[Spb67]

I have called customer services twice since and just told my only option is to pay a cancellation fee of over £700 .. which they don't seem to understand that if Im struggling with £49 how can I afford £700..

EE are no help at all,

Talking to a 17yrs old who has no idea, just reading from a script...

😡😡😡😡😡😡😡😡😡😡😡

[Christopher_G]

Hi @Spb67

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

[pawelbaginski81]

Ps
get in touch button in section A 'Start conversation' button will appear in a few moments during opening hours don't work for some reason. Tried during opening hours with different browsers as well.
That is why I'm asking for an email.

[Christopher_G]

Hi @pawelbaginski81

Welcome to the community.

I've sent you a private message, could you take a look and get back to me please?

Thanks

Chris