18-10-2019 12:56 PM
Our circumstances change all the time. If you find that you can’t pay your EE bill, here's what we can do to help.
If you can't pay your EE bills by the due date and you haven’t let us know, we will follow a process in line with your EE Pay monthly terms of service.
We will attempt to contact you. If you don't respond and still don’t pay in full we will suspend your service which means that you won’t be able to use our network until you clear any outstanding balance. This includes calls, texts and data.
If this should happen, we may also:
Please see our How does EE use my credit file information support article for further information.
Please remember that we are here to help; we're not here to judge or lecture you, and the best thing you can do is to get in touch as soon as you can, so that we can work together to stop any further action being taken.
If you find yourself in this situation please get in touch with EE first and speak to our specialist collections team.
If you have already contacted us directly and still require further assistance there are several organisations that can offer free, independent advice if you are struggling to pay your bills in general.
We have listed some below which you may wish to consider should you feel you require support in finding a solution to your financial situation.
Any questions, please tap reply and we will try answer any further questions you may have.
17-04-2020 11:14 AM
I am so worried as i cant pay my broadband or home phone bill until the 29th of this month and then i can pay over phone to clear my debt. My landline is not working so cant contact them and have been self isolating by the dr. Can anybody help me please as i am getting so worried Thank you
17-04-2020 11:18 AM - last edited on 17-04-2020 12:08 PM by DanielPA
I cantI get in touch any other way, except if somebody could ring and ask them to contact me xxxxxxxxxxx please help me Thank you My name is Mrs xxxx xxxxx
18-04-2020 10:37 AM
Good Morning @teaspoon.
Welcome to the community.
We're here to help our customers through this difficult time. Some of our customers will understandably be concerned about how the impact of Coronavirus will affect their livelihoods. If you have concerns about paying their bills, you should contact us on we'll help work out what would be best for you.
Do you have an alternative line? you can contact our Home Broadband team on 0800 079 8586 from any landline or provider.
Our contact centers in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.
If you continue to hold, an agent will be with you as soon as possible.
18-04-2020 11:17 AM
18-04-2020 11:21 AM
Thanks so much for getting back to me.
We have no account access here on the community.
Do you have a mobile phone you could use to call 0800 079 8586?