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my account closed

Chubnut
Investigator
Investigator

‎28-04-2026 08:01 AM

Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay monthly and never missed a payment. What a garbage company this is

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Chris_B
EE Community Star
EE Community Star

‎28-04-2026 08:17 AM - edited ‎28-04-2026 08:19 AM

@Chubnut  You’ll need to call customer support about this.  

I would also cheep check of your banking information as this could be someone has taken over your line.    To close an account the number is ported out to a different network or you request to terminate the contract .   EE don’t just close an account 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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