my account closed

[Chubnut]

Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay monthly and never missed a payment. What a garbage company this is

[Chris_B · Accepted solution]

@Chubnut  You’ll need to call customer support about this.  

I would also cheep check of your banking information as this could be someone has taken over your line.    To close an account the number is ported out to a different network or you request to terminate the contract .   EE don’t just close an account 

[Jordan_banks]

Hi 3-) I’d be interested in knowing the outcome of this as it happened to me and they chased me for £2574 after closing my account and now a default is on my credit report 

[Ali_A]

Hi @Jordan_banks 

I'd recommend giving Customer Service team a call where a guide will be able to check the reason why your line was cancelled, and discuss the outstanding billing charges with you. 

Ali