is there any way i can retrieve a certain month from ee

pauldale700
Visitor

‎08-09-2024 07:22 PM - last edited on ‎09-09-2024 08:04 PM by EE Community Moderator

is there any way i can retrieve a certain month from ee

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2024 07:29 PM

@pauldale700 : You may ask EE for a duplicate bill for that month for £2.55 but if you didn't have Itemised Billing at the time it still will not itemise your in-allowance calls at that time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Michael_D
EE Community Support Team

‎09-09-2024 09:15 AM

Hi @pauldale700.

Welcome to the community.

You'll be able to download and print any bills from the last 2 years from your EE app or the website. As @XRaySpeX mentioned, it wouldn't show full itemisation unless you were paying for that feature at the time the bill was created. If you didn't have that set up, it would still show itemisation for any chargeable calls and texts on that bill.

Michael

0 Helpful