i buy contract from EE in £17.50 but EE is continuously sending me £25 bill

[Muhammad91]

i talked to EE representative many times but still no action on my complaint & EE is forcefully taking £25 from me every month now even EE is not taking my calls

[Leanne_T]

Hi @Muhammad91

Thanks for coming here. 

Do you have any extra charges showing on your bill? 

What charge is showing beside your price plan? 

Leanne.

[Muhammad91]

No extra charges are showing only bill amount is £25

[James_B]

Hi @Muhammad91,

When did you raise your complaint?

Have you received a response yet?

James

[Muhammad91]

2 months before i raised complaints for continuesly 7 to 8 days but no one
from EE wants to listen me the answer they give me was that "Sir you are
right i will talk to my manager & call you back in few minutes" then i
waited for their call for whole day but they never call me back every time
same answer even in 3rd one countries companies don't do this with their
customers then i started paying 17.50 from my app but fews days back EE cut
my every connection forcefully took £10 from me

[Chris_B]

@Muhammad91   Have you looked at your bill breakdown?    

[Muhammad91]

Do u have any solution for me are you from EE or just wanted to enjoy my
story

[Leanne_T]

Hi @Muhammad91

Sorry we have no account access on the community to get this looked into further for you. 

Please give us a call on 150 and the team will be able to help you with the bill. 

Leanne.