how do i get a copy of my flex plan

[Chef1971]

Need a copy of flex plan to see terms and conditions

[Chef1971]

Need a copy of my device plan agreement changed my air time to different providor after asking ee for plan, wouldnt change or provide, now charged full amount for device plan, with a week remaining on air time.plan...

[Ritu_D]

Hi @Chef1971 

Thanks for reaching out here on the community.

You can find a copy of your flex pay plan by Logging in to Your EE account, select 'manage' then 'mobile and sim' then select 'your documents'. 

If you do not have access to your app or online account you can Contact one of our guides to request a copy. 

Thanks 

Ritu 

[Chef1971]

There is nothing online as bith accounts are now closed....told.my device plan would stay now been told had to pay in full....one very unhappy ex ee customers 14+ years treated badly

[garybs29]

Issue is you changed with a week left on airtime so is chargeable iin full. If airtime had been out of contract would have been paid monthly still.. if you were told it would stay I'd get in touch maybe even complain about being mis-advised

[Ritu_D]

Thanks for coming back and explaining your situation @Chef1971 

We do not have account access here on the community. 

I would suggest giving our guides a call so they can take a look into this for you. 

You could also Make a Complaint if you are unhappy about this.

Thanks 

Ritu

[bristolian · Accepted solution]

FlexPay T&Cs are available at https://ee.co.uk/help/terms-and-conditions/mobile/pay-monthly/flex-pay 

[Chef1971]

I put in a complaint last week heard nothing back....

[Chef1971]

I made complaint heard nothing back

[Linzi_H]

Hi @Chef1971

If you've used the complaints webform, a dedicated member of the team will get back in touch in around 7 days.

If you've submitted a complaint over the phone, then you'll need to call our team for an update on this.

Linzi