claim insurance

twinklekumar031 · ‎10-01-2025

I am writing to express my concern regarding my ongoing insurance inquiry. It has been four days since my initial contact, and I have yet to receive a clear response or confirmation regarding my case. Each time I call, the operator informs me that they are unable to confirm any information or provide a definitive answer.

I would appreciate it if you could look into this matter urgently and provide me with a detailed update on the status of my insurance. Your prompt attention to this issue would be greatly appreciated.

Peter_W · ‎10-01-2025

Hi @twinklekumar031.

Welcome to the EE Community!

Our insurance team are a specialist team, so like @XRaySpeX has mentioned you'll need to reach out to them directly for any queries or complaints related to your claim.

Please check out this help page for all the details you need on how to reach out to them, and I'm confident we'll do our best to get things sorted.

Peter

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XRaySpeX · ‎10-01-2025

@twinklekumar031 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎10-01-2025

Hi @twinklekumar031.

Welcome to the EE Community!

Our insurance team are a specialist team, so like @XRaySpeX has mentioned you'll need to reach out to them directly for any queries or complaints related to your claim.

Please check out this help page for all the details you need on how to reach out to them, and I'm confident we'll do our best to get things sorted.

Peter