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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59624 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hi I’m meant to be upgrading as my contact ends tomorrow but it won’t let me and I’ve been trying to updgrade for two months now and when I follow the correct steps at the end it says there’s no plans available for me right now 

Leaving EE

Having been with EE since 2020 I am astonished as to how the customer service has become so much less than what it was! I was messed around last time I upgraded but decided to stay with them. This time I have been lied to; no contact made by customer...

Clarky- by • Investigator
  • 537 Views
  • 3 replies
  • 0 Helpful

Re: Extra Charges

Hi Leanne, I’ve just found extra charges on a forthcoming bill and I can’t find why. Can you help?

Alber55 by • Investigator
  • 950 Views
  • 12 replies
  • 0 Helpful

BIll

As agreed I have kept up with the agreed payment plan. I'm lost as to why I have been disconnected from the network?

Resolved! EE and Virgin Money

I've just opened a Virgin Monet bank account (administered by Clydesdale bank) and as I don't want to close my other account I'm moving some DD over to VM. However, when I try I get a message saying unable to make the change.I have managed to move a ...

zoesdad1 by • Investigator
  • 608 Views
  • 5 replies
  • 0 Helpful

Wrongly charged and frustrated?

This is a little complicated apparently so i'll try to be brief. At the end of september:- I added a Samsung Galaxy S8 Ultra Tablet to my account. I was told that night by a family member that it was £53 a month elsewhere (i was paying £72) - I calle...

Resolved! Early upgrade

Hello my name is Wayne I’m new here how do I find out how much my contract is to pay off and upgrade early

Wayno201 by • Visitor
  • 615 Views
  • 4 replies
  • 1 Helpful
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