Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Returning handsets

Trying to return handset and cancel a contract

There appears to be a fault on your website as i am unable to look at my latest

Your website appears to be down unable to read my latest bill and print it off

Visual voicemail

My 24 month contract with ee expires on 30/11 and I’ve just contacted them to arrange to have a SIM only contract from 1/12. After my call ended I received a few texts from ee. One of them said that visual voicemail has been removed but I can text 1...

Resolved! Getting account removed from credit file after bankruptcy

Hi EE,I was discharged from bankruptcy in January, and although all other creditors have now marked accounts as satisfied or partially satisfied, EE have not. How do I go about getting EE to action this?

Sim Only

Hi I currently have a Sim Only for £21.86 (160gb) per month but only use a fraction of this as not constantly on my phone whilst out. I also have home broadband with you Fibre Plus with PAYG landline at £33.97 per month.Is there a cheaper Sim Only a...

Billing

Does anyone know how i can get a revised bill from ee. I have tried many times but have got absolutely nowhere.

Changing bill

Hello, my 24 month contract ended in june/July.. can I now reduce my bill amount?

Extra payment and cancel direct debit

Helloi seen on my online banking a monthly payment of £58.30 was taken out…there has now been a following £29 taken out when there shouldn’t be. I would also like to cancel my contract pleaseThankyou

End contract

How do I guve notice to end my contract without waiting on the phone for ages?

Upgrade

Hi it won’t let me upgrade