Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill Query

Monthly charges Plan4GEE HR 1m Unltd £50 Bill £70.00 If we have selected to pay £50 per month for unlimited data, why are we being charged £70 per month? I cannot see how/why we are paying an extra £20 per month! The above IS the breakdown of...

Credit not taken. I would like a refund please.

Hi,I recently tried to pay for my bill online which was coming out yesterday. I paid £63.07 which was then added to my credit. I cancelled my standing order, however the standing order was still taken and the £63.07 credit on my account was untouched...

Connection not restored after payment

My phone connection has not been restored yet and I have paid my phone bill around 7 pm last evening. Anyone know how long it will take to be reactived please

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Resolved! Are Smart Benefits and add-ons included in contract terms?

Hi folks, As stated in the topic title - are Smart Benefits and add-ons included in the contract terms, i.e. safeguarded for the duration of (at least) your minimum contract period? Specifically my question is around the roam abroad add-on - I am pla...

I WANT MY MONEY BACK

I paid for my first transaction on 8/07/2020 116 £ manually, and today 12/07/2020 I was charged for the same amount.

Massive charges for International call

I have just looked at my bill and it seems I have been billed £324 for a call to the Global Service Centre in Australia. I was redirected to this number through the UK Gov website and was not informed on the call that the Centre was actually based in...

What happens next after payment your last payment to cancel the contract

I have just paid my last payment and how do I cancel My account payment details with youse

Resolved! Where is my £100 refund

My EE order was cancelled on the 6th July and it's now the 11th yet I still have received my refund EE was supposed to give me. I had paid an £100 upfront cost for a monthly contract phone which is currently still pending on my bank account,however E...

Problem with paying bill - please help

Hi on each 8th i git new bill to pay - 140£last month bill i couldnt pay and new one i cant pay neither. Now i chat with one off EE stuff and arange payment on 22/07/2022. I said i will pay both bills - 280£now , my situation is still bad, i cant aff...