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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15656 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25825 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52922 Views
  • 55 replies
  • 13 Helpful

Will I be charged the same VAT every month ?

Hey I recently took out a business contract with ee I do know that the vat is separate I am just wondering if I will be charged the same VAT every month I won’t be needing any add-ons and the contract is capped so can’t go over spending limit! thank ...

Resolved! Pac code

I have ordered pac code used for new phone will this automatically cancel my other contract or do I need to do this 

Bill

Why is my bill balance not updating after manual two payments? 

Dolphin 7

I have a very low usage mobile phone and have had it since March 2013 on the Dolphin 7 tariff. I only use it for calls and texts, I do not use data.The other benefit I have is that when I am in Spain on holiday I do not have to pay extra charges to u...

garyfield by • Investigator
  • 688 Views
  • 6 replies
  • 2 Helpful

Cancelling Sim only contract

I have 4 Mobile SIM contracts only, the contract 24-month, and the contract end date would be 01/02/24. I am not happy with the services, How can I cancel my contract without paying a penalty  

Resolved! Billing

I need help in going back to my initial payment of £31:50 and i asked for roaming in July only why am I still billed in August too

Folak7 by • Explorer
  • 433 Views
  • 4 replies
  • 4 Helpful

Contract duplication

Afternoon,I’m  being charged for 2 different numbers within my EE contract. The only number which should be billed is the one ending in 398. The other number needs to be cancelled as it’s never been used due to a mistake EE made with my initial contr...

Stuck in EE contract

This is for my son, who's been trapped in a contract for 5 years.when he was at college (aged 17) a friend of his (aged 18) acted as guarantor for his mobile contract. She is named as the account holder, and his bank was set up to pay the charges. Af...

Dramm by • Investigator
  • 601 Views
  • 8 replies
  • 5 Helpful
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