Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel Apple Watch contract

I have an EE Apple Watch plan, however my iPhone is now moved to another provider. When I call EE they want a phone number and will not connect me as my phone number is with someone else. At this point I get disconnected. How am I supposed to talk to...

Resolved! Mis sold conteact in EE store

I went into an EE store for an upgrade and was sold one of the highest price plans having being told it was a good deal. I was distracted with my child and the sales person didnt show me any other price plans saying there wasn't anything cheaper. The...

How to check my bill

Cancel my contract

How to cancel when can't get to dpeak to ee

Resolved! What is boku its charging me over £100 ive never heard of it

Resolved! Account suspended

How can i get my account unsuspended

Unlimited Data Add On

I recently paid £40 for an unlimited data add on (it expires on 15 June). I have a 5gb monthly data contract (paying via DD), so paid for an unlimited data add on during my holidays in order that I did not run out of data - also preserving my contra...

Bill price changed for next month

I logged onto my EE bills and a message on screen says that my bill next month will be more than normal, it doesn’t say why, and I have no extra charges, so what’s going on?

Complain

Dear [EE Company], I am writing to bring to your attention an issue with my recent bill. As per our agreement, I agreed to pay £74.10 monthly for my mobile phone service. However, I have noticed that you have charged me £84.77 instead. I would apprec...

how much cost price and course months

Hi good afternoon.. I'm deaf and my name xxxxxx xxxxxxx....and so I want know about that for upload get new phone name samsung 21F how much cost price and course months what have do?. Let me know [Mod edit: Please do not post personal information o...