switched from a 4G sim plan to a 5G sim plan already with EE

[charles2804]

I recently upgraded my phone to a 5G sim plan but want to keep the same number. Both phone numbers however are showing up on my account. How do I go about solving this? Thank you!

[Chris_B · Accepted solution]

@charles2804  if you had upgraded than you retain your number but if you have taken out a new contract, then you’re going to need to call customer services so you can terminate your old contract.    You’ll need to get a pac code so you can move your number to a different network so then you can move it back to your new lines.