Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Swapping contract to a different account

my brother currently has my phone In his name and I play him monthly for it. Is it possible to put the contract of my phone in my name?

Cancelling a Sim only contract under 14 days due to coverage issues

We recently got a 5g sim for our 5g router (bought separately) and the EE sim isn't really usable even though it has supposedly great coverage indoors and outdoors in our area. Would I be entitled to a refund for the sim only contract or will I have ...

Smart Watch LTE only plan

Is there a data only plan for LTE smart watches? I have a sim only regular mobile plan with EE and I'd like to get something similar for a new (pixel) smart watch.Or is the only way to use the smart watch to buy it through EE and join a 24 month data...

Cancel phone contract

I have been thinking about cancelling my contract but really not sure, as I have 17 months left, was wondering if theres any way of getting around a massive early termination charge as I pay £85 a month, do ee accept phone returns as cancellation or ...

Pay overdue bill

Hi I am trying to pay my overdue bill but I am failing please help.

Greedy network

20 years of loyalty with T-Mobile then EE and as I got older my sight isn’t the same and needed a bigger phone. Vodafone approached me not my network for 20 years to offer me a deal for iPhone 14 pro max. I called EE thinking they’ll match it but the...

Payment

Hi I went on my account to pay my bill and it’s saying paid but I haven’t paid it was wondering if I could get help

Upgraded wrong number

I received my upgrade yesterday, but I realised when it was received I actually upgraded my sons sim only account, which I was paying £10 a month on 臘‍ Now it’s at 63 which I can afford. Is there anything I can do to amend to get a cheaper deal or am...

revise contract due to a death

Adding a device

I’m coming to the end of my contract and will be upgrading my handset, the plan was to upgrade my phone, give my son my old phone and add on a sim only plan. I’ve looked into it and it will actually work out cheaper for me to add a new phone contract...