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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14053 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24699 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49350 Views
  • 55 replies
  • 13 Helpful

Extra charges

I have been charged over double my normal per month bill for extra data when I have a cap on billing. Help!!

Return Phone

Hi- I recently upgraded (early) to a Samsung 22 Ultra (paid early upgrade fee and significant upfront cost) - unfortunately I could not work with the phone (previous iphone user) so I activated 14 day returns policy. Phone is now with EE and awaiting...

JHGemmell by • Investigator
  • 1060 Views
  • 6 replies
  • 0 Helpful

Upgrade

My 24 maths contact will end on 28 Nove 2022... £20/80GB monthly.1) In my EE app, I clicked upgrade > phone + plan or sim only> I clicked sim only > the page was blank saying 'your contact is nullnull'.  With no sim plans shown on the pageCan someone...

Hy6550 by • Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

Upgrade

When is the earliest I can upgrade my phone and if I do upgrade early would I have to pay the remaining off my contract 

Final pay

HiI believe I've just paid my final payment for my ps5 how do i confirm this ? Thanks 

Lucy1911 by • Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

I have x2 phone with EE

I want to terminate the contract and have the PAC numbers for the x2 phones also, I am trying to unlock the phones and this is proving impossible for 3 months ...really EE.... my account sounds me round in circles. this is outrageous and a flagrant a...

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