Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60607 Views
  • 69 replies
  • 14 Helpful

Contract

Hi,  I’ve paid an early contract fee to go sim free and I haven’t herd anything back,when will this take place as I’m due to be billed in may. regards karl.

Kar2 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone Bills

I paid my phone bill and EE said after 2 hours ur account will be activated but 2 hours later my account is still locked and I tried to shut down and open my phone it doesn’t work.

Ak407 by Visitor
  • 406 Views
  • 1 replies
  • 2 Helpful

Resolved! My bill and services being stopped

My bill was due on the 15th if this month  it I didn't get paid un till a few days or so later so I had to pay my bill late but when I go to pay my bill it wouldn't let me and kept telling me that there was no outstanding balance and it kept doing th...

Resolved! Re: Being charged twice

I know how it feels. Today I set up a direct debit plus pay my outstanding balance of £101 then after went to do some shopping to find out I had no money in my account as it had been taken twice showing on my statement .This cleared me completely out...

Fury66uk by Investigator
  • 1209 Views
  • 7 replies
  • 0 Helpful