How long do returns take?

[Keera2186]

I sent a parcel back last week 27/08 and still haven’t heard anything , now I’m worried they haven’t received it and I’m going to start to be charged for something I don’t have. Has anyone one else ever returned via post and how long did it take ? 

[James_B]

Hi @Keera2186,

Welcome to the EE Community. 🙂

Please allow up to 14 days to receive your final bill and any refund due.

Thanks

James

[Chris_B]

@Keera2186  Just to check you did call customer services to arrange the return and you didn’t just post this back ? 

[Keera2186]

Hiya , I didn’t know I had to call ?!?! . I followed what it said online , which was fill out the form and post to the address ??

[Chris_B]

@Keera2186  providing you gave all the relevant information and posted everything back that you needed to with the device. Then you’re going to have to wait until EE process that return.   This can take up to 2 weeks