Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim

I have a sim only which I think finishes end of July. How much would I need to cancel early?

How do I upgrade my phone from bt to ee

BT have said I can upgrade but they don't have the deal on their network. I set up an EE account but my number. Is not recognised by ee. What do I do?

Resolved! Default and want to pay

Hello, I have not been around for a long time and when I returned I realized my account is blocked and sim not working anymore. I have some outstanding payment to make to keep my line up and running again. Kindly assist as I can no call out from the ...

Re: EE Contract with new phone

I'm due an upgrade but I don't want to change my SIM contract. Can I get a new phone on upgrade and keep current plan?

Resolved! Itemised billing

Can I order itemised bills for previous months ?

Resolved! What is cost of cancelling early on a sim only contract at £10 per month

Resolved! Conditions to paying my 2 year contract up earlier

Does anyone know whether it’s possible to pay up my 24 month contract before the 24 months is completed?

Cr4 1ej

wrong new contract amount ***********, didn't get new contract it was supposed to be £38 is £43 either your staff are incompetent or it was an outright scam. [Mod edit: Please do not share personal details as your posts are visible to the public. T...

Resolved! Order refund

Hi. I have ordered sa device online, and paid £30. However, when i called EE to process my order, they advised me to go to a physical store. They processed a new order/request, therefore my initial order, which I already paid for, was cancelled. I pa...

Resolved! Extra Charges on my bill - Spotify

Hello, I have removed spotify from phone bill account. I did this in February and I paid Spotify directly on March 28th. I am due to pay them directly again April 28. Having checked my last bill for March I am still being charged the 9.99 for spotify...