Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Passeport copy made in store at pick up

Hi Guys, i stopped at an EE located in Stratford - Westfield mall in London to get a replacement card. Amazing customer service from a team very much understaffed. i had my passeport but was surprised that they took it away to scan it and make a copy...

Additional lines

Hello. Two situations to ask: I had two lines after credit check for SIM only and was able to add pixel 6a phone to this , straight from get go new customer but none of this having to wait 3 months to build up internal score with EE.....So this shows...

Re: Start conversation

Hello, I can’t use my 4g internet for 2 days. when I go to my eE account, there is a notice of unpaid bill but I paid my monthly package a few days ago. Can you please tell me what is it? I have received 2 phone calls from EE call center for marketin...

VAT invoice

Good morning, I need a VAT invoice for my phone bill but the bill I’m currently receiving clearly states it’s not a VAT invoice. please advise many thanks

Account information wrong

account says I have to contact the account holder for all billing issues, but I am the account holder and always have been?

Looking to make an over payment

I am looking to make an over payment , what is the limit I can pay?

can i change my contract phone

so i got a iphone 13 pro max on pay monthly and i saw today that i can get the iphone 14 pro max for the exact same price is there a time period where i can change this for a different phone or do i have to stick with it now?

I've accidentally ordered a second line while i was trying to upgrade.

I am trying to view previous bills

Resolved! Billing

Why are we **bleep**,I pay my bill every month and 2 weeks later they cut me 0ff ,no one can explain this ,they are robbers