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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15426 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25612 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52468 Views
  • 55 replies
  • 13 Helpful

What is wrong with basic customer service?

What is wrong with EE customer service? It disgusting.Live Chat can't do anything, they can't even arrange a call back. It's a total waste of time that is at least 3 minutes between messages.  Just close it down.Same with first contact customer servi...

EEpoorCX by • Explorer
  • 497 Views
  • 3 replies
  • 0 Helpful

Suspended

Paid my bill, but account still suspended. Tryed to contact EE customer service. In 40 min time no one answered. When my bar will be leafted?

Payment

£40 has been taken out of my bank when I am NOT with EE The account xxxxxxxxxxx is my phone number xxxxxxxxxxx has not been used for years I am with BT so why is the money being taken out of my account? [Mod edit: Please do not post order numbers on ...

max96 by • Explorer
  • 345 Views
  • 3 replies
  • 0 Helpful

Payment plan

Hi I have a payment plan which I pay on the 28th of each month, which I done last month of £70 odd, to find I have now been cut off ?

Carlyeo by • Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Re: No service

I have the same issue, paid my bill yesterday now no service, can't make any outgoing calls or texts. I've called support on 150, and says your offices are closed!! What is going off?! I need my phone for work and will be complaining and seeking a re...

jenb3 by • Investigator
  • 330 Views
  • 5 replies
  • 0 Helpful

Bill over due

It says I am due to get cut off I am wondering if a stop can be made and I can pay half this Friday and the other in two weeks. 

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