Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

Itemised bills

I finish my contract Why I pay 44 poun

Hello I finish my contract Why I pay 44 poun

Resolved! Itemised billing

Hi- I need a one off itemised bill for a previous month for a claim- is there any way I can obtain one even if I have to pay? many thanks

Resolved! Removing my device from a family plan

My current IPhone is on a family EE plan. I cannot contact the account holder to have my device removed. If possible I would like to remove my phone from the family plan and join a different family plan. How do I do this?

Resolved! Contract Expiry

My contract expires on 17 June 2023 and I do not want to continue with it. I want to give a month's notice so please advise me what I should do. Thank you

Resolved! My upgrade

Hi, the app says my upgrade is available but my contract ends at the end of June, if I upgrade now will I have to pay for both contracts until my current one is paid off?It's my first time upgrading, thanks for any answers in advance.