Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Early upgrade

Why have I received a message from ee stating I can upgrade now with no fee. But on the ee website it says I will be charged £143 to upgrade? Could someone please give me the correct information.

Full of Surprises

So I had a P2P (Promise to pay) which was arranged for end of Jan and end of Feb. I paid this off earlier than expected and thought my full account would not be activated again. I could not do this so was told to wait until my billing date and call t...

Resolved! Sim only contract

Hi, I am just wondering because I’m on a sim online contract who I get charger to cancel the contract or can I have some advice on how it works to end it please? thank you

Resolved! contact

how do you contact EE when your phone is locked someone tell me they are **bleep**

Never ask for upgrade

I have been complaining about this issue since october 2022 and each time I called different people answer the call.This problem started when I called to add a number to my already 4 numbers on my account.What I then received in the post was 5 new si...

Emails from EE still going to old email address

I changed the email address I use on My EE account settings almost a month ago and the change confirmation was sent to the new email address. However today I have received an email from EE informing me that my mobile price plan is changing, and it w...

The price rise

I see a lot of ppl complaining about the price rise which ok is fair enough but there is a price rise every year ! I’m not causing an argument but when ppl upgrade & get a newer phone it’s going to be more expensive & should expect to have a larger p...

Resolved! Cancellation

Hi I’m looking to cancel my contract can you tell me how I go about this?

Resolved! Switching to PAYG mid contract

Hi, I'm in contract until August with EE. If I ask to be switched to PAYG now would I have to pay the early termination charge for the remainder of the contract?Thanks.

Upgraded phone return

I've just upgraded to the apple Iphone 14 plus but hate it. It won't fit in my pocket. Can I return it and get the smaller pro version if I pay any added costs?