Contact end

[SteveMarshall]

Don’t see easy link to upgrade/change package when near/at contract end 😞

[Christopher_G · Accepted solution]

Hi @SteveMarshall 

If you head to our upgrade shop and log in, you should be given some options to upgrade.

Chris

[Megankelvin]

Hi there it says I have no months left if my contract how would I go about leaving EE does it just stop on its own or do I need to go though a full cancelling my contract? 

[Katie_B]

Hi @Megankelvin. 

Welcome to the community. 

I am sorry to hear you are looking to leave.

You will need to give us a call and notify the team by placing your 30 days notice. 

Katie

[Megankelvin]

Is there’s another way of contact that is not calling as it’s not an option am I able to do it on the app or can I just stop paying and it will just end on its own because if it’s only calling that I can do an just going to ignore and not pay anything because well I don’t need too I suppose 

[Katie_B]

Hi @Megankelvin. 

If you are looking to cancel then you will need to give us a call on 150. 

Please do not just stop payment as this will not close your account and you will continue to have bills produced. 

Is there a way you would like to do this? such as a letter?

Katie

[XRaySpeX]

@Megankelvin : You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.