Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

change monthly plan

how can i change the monthly plan ?(monthly pack)/auto credit).

Looking to downgrade to Sim only deal found online

Hello, Very soon I'll finally hit the date where I have the option to upgrade or downgrade my package. After recently being made redundant, I need to take the cheapest deal available until I'm financially stable again. I've been looking online for E...

Resolved! Amazon prime

I’ve just gotten a new phone today and the add on has changed I now have Netflix as Amazon prime is no longer an option however my Amazon is still working even though I received a message stating it has ended and I don’t want to be charged extra for ...

Family plan recurring share

Hi, I recently purchased a family SIM only plan with 2 numbers. When I ordered I asked on the phone if the data sharing can be configured so I don't have to go on the website every month to share data. And they confirmed this was possible. I haven't ...

EE fraud team.

Hi I hope this is the best place to post this. When my son was 17 he was financially manipulated by his old friends and he was told to lie about his age to get phone contracts with EE. I have all the proof and screenshots of these messages. He stoppe...

About contract phones

can I get an IPhone on contract if i'm on student visa and its been a month i'm here at uk?

Resolved! old bills

can i pull uip old bills from a few months ago

My bill is not showing on my account.

My bill is not showing on my account. When i log into my account and choose Bill & Payments i only get the option to pay my bill. The same on my EE app. The option to view my bill is not available at all. I need copies of my monthly bill but don't h...

Return trade in

I have been told by 2 advisors that once I receive my new phone, I will have 14 days to return my trade in. The returns envelope will be sent separately. i have spoke to another advisor today from EE trade in and he says there is a 14 day calling of...

separate line for apple watch

I've just joined ee with a monthly plan and have setup the apple watch with a £7 for 10GB plan. I actually wanted another line for the apple watch so that my phone and watch have different number. How do I do that? Thanks!