Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Early upgrade

I’m eligible for an early upgrade but only if I swap my current handset… is there anyway of doing this and keeping the phone I currently have as a spare?

Bill Paid...but it made my bank account overdrawn...

Hello and good morning everyone my bill has been paid (i always like to pay on time) but sad news is that EE made my bank account overdrawn so i`d had to recall my direct debit...im hoping this does not double my bill next month...

Billing not clear

I have just viewed my bill and it shows an extra charge of £6.48 for a call I made to Spain on 5/4/23. The bill shows it as 1 call lasting 2hours +. In fact the call lasted just over 3 minutes. Why is this.

Leaving E/E

My contract end date is the 28th April 2023 and I no longer need a contract/phone as I now have a work phone. There is no way to cancel the contract on the app and i have been trying to cancel this since the beginning of april. Even though I have had...

increase in cost

I current have a contract with EE the cost of which includes cost of sim and phone - after 2 years I will own the phone if I end the contract. Why then does the recent increase not only affect the sim but also the cost of the phone.EE that the mon...

olmobile numbers

I have lost two mobile numbers which linked to banks hmrc etc second authentication websites. I am not allowed to retrieve them back. Can this be rectify? I don't need other mobile numbers except the one ending 6427. The whole saga is stupid. My...

Return Phone

Hi!I upgraded my phone & contract with EE 4days ago to an Iphone14 Pro but I’m having multiple problems with the device since doing the data transfer. I’ve taken it to Apple twice but they can’t help?? It’s some kind of ICloud glitch I think.i unders...

Resolved! I been trying to cancelled my contract

I been trying to call Ee Service to cancel my contract since February, my contract supposed to end in August 2022 and i realice that the still charging me in February 2023 but because is my sister contract i didn't realise so they still trying...

Paying my bill

Hi I’m having trouble paying my bill it won’t be till next week and my services have been cut I made a n agreement it would be payed last week and it’s next week I get paid I did phone up and explained they said it would be fine and I can pay it then...

Resolved! contract

i would like quite simply to view and print my annual bills for my accountant.I find this site anything but user friendly.....Can you send this information via e mail please,