Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

No way to pay

I'm trying to pay my bill but there's no way to pay via any method at the moment. I've tried the app and online (not possible). Via 150 (problems with the payment system). I've tried contacting EE via twitter and Instagram (no response). What am I me...

Upgrading

i am looking to upgrade my phone but I want to take it out of my dads name and into mine. Do I need to upgrade my phone and then change the name and billing or is this something you have to do before upgrading?

Resolved! Moving to Bermuda mid contract! few questions please help

Hi, I have a 24 month contract - Essential plan 100GB (unlimited texts and calls in the UK) that started on the 8th October 2021 and ends on the 8th October 2023. I pay this by direct debit each month I am moving to Bermuda in April 2022. That's 7 mo...

Monthly payments

Hello. I just joined EE today, I have chosen a monthly payment for ordering iPhone 13 Pro Max, first I have had to pay 100 £, and then 81£ per month. Money were taken from my account but I haven't received any email about my order. Could you help me ...

Price increase March 31st

If I upgrade my SIM only plan today to a new 2 year deal will it be subject to the 9.3% price increase due on the 31st of this month?

Resolved! Extra charges to plan in Northern Ireland?

Will I be charged extra for using my texts, calls and data in Northern Ireland?

Upfront cost refund

Hi team, I recently paid £25 deposit for an iPhone 13 Pro max. i no longer want the phone and would like my cash refund back. i have been into to store and have been told I can’t get the money back as I chose a price plan. I did not sign anything so ...

Moving abroad while still in contract

Hi all, I recently moved to Spain and I still have contract until January 2023. Do I still have to pay the remaining moths or is there a middle way to cancel it without paying the whole amount? Thank you all.

CONTRACT END

Pls want to know when my contract will end thanks

Resolved! Does exist live chat?

Hi allI just registered here and would like to ask you if live chat (typing) exist as before?I am SIM only user, (unlimited cals/messag) for many years and now I am in Europe (3 days already).I never reach even halve of my mobile data allowance.When ...