Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

What do you want!?

A lot of issues with mobile contracts would be easier to handle from Customer side if we were allowed the same tools as all other apps offer eg Uber/ Deliver etc etc., With these other apps Customer Help will automatically offer a transcript of your...

Refund

Hi there so my internet isn’t working ! and you too money from me now I am on -25£ on my bank card I have 2 small kids 1 year old and new born and you have made my debit card on a - how can you take money from me when the service is not working ??!!

Re: Add on a phone to sim only

If I am a sim only contract and went back to a phone plan.. do I pay monthly for the addition of the phone or do they cancel out the sim only and swap ot over to the new phone and minutes contract

Resolved! When is my finish cotract

Resolved! Spending cup

Hello I'm in Poland and l can't make the phone call because of the spending cup

Upgrade in store but phone sent via post.

Hi, I'm wondering if anyone can help, I went in store to do a phone upgrade, I did all the paperwork then they told me that the phone would be sent out as they don't have stock in store, I asked the manager wether this would be covered by the 14 day ...

Resolved! Spend cap

I need to increase my spend cap but can’t find how to do this in the website

Have I Been Miss Sold ?

Its been JOKE todayI took advise from an agent and upgraded to sim only, I was told on the plans I am upgrading too I can gift data, one was the unlimited the other a no frills. I came to gift data yesterday and today and I can not do it. I called up...

Resolved! Phone bill

How do I change the date my bill is due??

Resolved! Bills

Hello, I got a letter from you that I still have to pay 18.85f. Ok, but where do I pay it? It's not on my account