Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill enquiries

HiI paid an amount of my bill but not in full so I still can't do calls or have dataI want to negotiate the rest of the payment but I am not able to call customer service, can you help me?

Upfront

Hi I made a contract for I phone 15 pro max few days ago and i pay 200 pounds as upfront but when I receive a confirmation email it says that you paid 30 pounds

Resolved! Student Discount

Why can't you use a student discount when purchasing in-store?I'm in town today so left purchasing until today as I got all day.They tell me I have to apply afterwards which I know is wrong the T&C's state you can't add it retrospective. But nowhere ...

I want to change my billing address

i want to change my billing address but i lost my sim

Depositing using boku

So I’m trying to deposit to a website using boku so it comes out of my mobile bill and it’s not letting me it has worked in the past but isn’t working now any ideas people ?

Multiple sims

I had a second sim added too my account but now I have a bar on my sim to pay for things through my contract as it says they can’t confirm I am the main account how to I fix this

Been paying for an unknown number for months

Hello, Upon logging onto my EE account, I discover a mobile number that is the main one I use, but there is another mobile number as well that is linked to my account which I have no knowledge of, I have also realised I am being charged for this ever...

Thinking of leaving

As any member of we available

High in bill

HI Team, i have received this month extra £177 bill as i can see it shows one number 00442076600460 is called but according to info when i called this number it was showing tollfree how come this much charge i have? Thanks and Regards,jyoti Sangale

Moved abroad and would like to keep number and can I get a refund?

Hello, I have recently moved abroad for a few months and would like to keep my number for when I return to the UK. Because I'm no longer using it, what can I do in order to keep my number without paying for it every month? Also EE charged me for this...