Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Why can’t l upgrade my phone as my contract is ending tomorrow?

Data add on never got added

Hi on 20th September early morning I made a payment of around 13 pounds for a 2 GB add on. An emergency update because I really needed it But entire data i had no mobile data . So my question is if you charged for that amount and I got no data why sh...

EE

I’ve been with EE for 13 years I have three contracts with them. One contract has ended and I’ve been trying to get them to switch that one to pay-as-you-go. I’ve called them so many times and they haven’t done it do you not join EE leave them as soo...

New sim only deal

Just took out a £25.00 a month sim only deal online and my contract says its £28.58 every month!How does this work then EE?

Trade in pestering me

Hi allI've swapped contracts and traded in my phone. All was good, but now EE won't stop sending me trade in packages through the mail and saying I'm about to miss the deadline to trade my old phone in.I have had confirmation that they've received th...

Resolved! I want to change my dd to a different account can i do it online

Resolved! End of contract

Hi. My contract ended on 03/09. what happens next? What happens now if I don’t want to upgrade

Resolved! Downgrading

My contract ends next month and I need to know if I can just stick with the phone I have and have a SIM only and if so how do I go about it because no one from EE ever gets back to me any help will be much appreciated EE get the app sorted it's usel...

Resolved! Away from UK Abroad for a year, how to keep phone number

As title says, how can I keep my UK phone number and disable my contract as I am away from the UK for a year? For some reason even though I have the roam abroad pass and I am in the US I cannot call EE at all so any answer which can give me an email ...

Resolved! Remove a family member’s mobile from my account

How do I go about removing my son’s mobile from my contract. He is now working and earning his own income. While he is grateful for the past three years help in this regard, he has told me to remove his mobile from my contract because he now has his...