Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 69319 Views
  • 72 replies
  • 15 Helpful

Resolved! My contract

I’m paying £35 pm for 4GB I’ve been a customer for 7 years what’s the best way to get a better deal? I’m going round in circles on the internet and the text service gave no additional benefit 

Cath44 by Visitor
  • 540 Views
  • 2 replies
  • 3 Helpful

Resolved! List of call;s made

How do I make a check of calls made from my mobile, I have trawled through "My Account " and cannot find a link how to obtain a log/list of calls made from my mobile.  Anyone out there can advise please.

Can't Set Up New Direct Debit - Blocked

First EE didn't collect my direct debit and warned I faced a charge.I phoned them and the gentleman I spoke to sound very stoned and couldn't care less, was of no help.I cancelled my DD and paid by card.Now the site refuses on three different browser...

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Tiggercoco by Valued Contributor
  • 1455 Views
  • 12 replies
  • 7 Helpful

Moving my phone contract but leaving my watch contract

Hi there,I have an expired phone contract (sim only) that I want to move to a much better deal with a different provider, but I also have an Apple Watch contract on the go at the moment.  My question is, can I move my phone sim only contract away but...

lackers by Visitor
  • 677 Views
  • 1 replies
  • 0 Helpful