Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! customer service leaving a voice message instead of ringing mobile

I can not resolve charges on my account because EE customer service leave a voice mail even when the phone is available and not in use. The message just says they will contact me if they need to, or I have to start another enquiry, which I have done ...

Resolved! Refused a contract. When do I get my refund?

I applied for a mobile contract but got rejected. I paid the £30 upfront fee, when does this get refunded into my bank account.

Resolved! In Ireland an won’t let me pay my bill

Regarding my invoice

Upgrade after insurance claim

Can I upgrade I’m due an upgrade however dropped my phone and had to make a claim which is accepted and waiting on dpd delivering this on Saturday. Can I get an upgrade now or will I have to wait? Thanks

Change my data plan

Hi, I am currently outside the UK, therefore I would like to change my data plan to pay as you go, is that mean I pay for how many data I used? And how would I contact ee’s support for the changes as I cannot make calls now, the ee app is also not wo...

Sim only contract

Hi,My current contract is due to expire this month and am looking to drop down to sim only. Do you not offer rolling contracts anymore as the sim only plans seem to be for 12 or 24 months? Would I be able to upgrade my handset during this contract if...

Suspend sim card

Good afternoon, I would like to suspend my account as I will be aboard from December until March 2024. My number is xxxxxxxxxxx. Please contact me so I can organize this asap. Thanks [Mod edit: Please do not post phone numbers on the public board. T...

I want a refund of £136

Hi I paid £136 on the 1st of December it came out of my account in the 4th of December. I was set up but a promise to pay thing for the third time. I explained to the woman that I phoned on the 4th of November that I won’t be able to pay £158.17 pro...

Latest bill

Why have I been charged 9.16 on my tablet bill and it does not say what charges are for.