Contracts & Billing

EE Upgrade - Sorry couldn't find recommendations for you

I've been on holiday the past couple of weeks and have now realised my phone contract is up. I have tried to upgrade on the website but it just says 'Sorry couldn't find recommendations for you'. Is it saying this because i've missed the date? How do...

old contract

Hi, is there availability to get copies of old Contracts? thanksZoe

Pay Monthly Sim Only

Recently switched my number from another provider to EE and purchased a Pay monthly SIM card which was activated today but there is nothing showing on my EE online account ?

Billing

I’ve been an EE customer for near on 10 years, this year after several family deaths I struggled to pay my bill. I informed EE at the start of the year regarding this, my handset contract ended in march and was fully paid off. I also informed EE rega...

For help

I need to check the call records from 2 months ago, how can I check it? thank you!

Obtain a copy of contract that I signed over the phone

Hi,I went through an upgrade and the EE call centre person guided me through the contract details but the one I have been placed on does not match what I agreed to. How do I find/request a copy of the call transcript and the contract that I signed di...

does ee do webchat?

my plan seems quite high - £100  a month. I am looking on thre website for a webchat function so i can ask someone from ee to look at my useage and see if I should be on a different, cheaper plan, to suit my needs more. But i can't see a webchat func...

mobile sim bills

How do I view my EE SIM card bill? I am trying to view it both on the website and in the App's manage sections, but there seem to be no options to view it. Also, how do I apply a cap? I have been charged and I do not know for what reason

Help with a statement of account that shows the total paid and outstanding total