Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Contract change before phone arrives

Hey so I ordered an upgrade for my phone today, it hasn’t been dispatched yet but the contract changes have already started?

Account issues unable to make contact!!!

<span;>My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead ...

Billing

I joined EE 2 days ago through BT not doing mobile contracts anymore. So why have I now received a bill that needs to paid by July the 2nd?

Being charged for picture messages not sent.

Hi,Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.

Resolved! When does my contract end

When does my contract end

Resolved! Hallo

I want to upgrade

What is my plan 🤔

My bill

Last year I started a contract that includes my equipment and data. The charges for the equipment was 179,99. I paid every month for it. At the beginning was £15.30 then increased 19. In may 2023 I paid for the equipment credit for Samsung A13 Blac...

Resolved! Who do i get in touch with to leave, my contract is finished, paid my final bill

Shocking way to treat loyal customer.

I have just realised I am paying nearly full price on my kids' mobiles despite their contracts finishing last August. The handsets have been paid off. EE is ripping me off and still charging me virtually the full price £28 per phone. A comparable SIM...