Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65211 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract ending

My contract is ending and I have a better offer from another provider. What is the correct procedure to inform EE of my intentions please? Simon. 

Simonhul by Explorer
  • 791 Views
  • 3 replies
  • 3 Helpful

Resolved! Phone bill

hi, recently I’ve just paid for my phone bill once I’ve done that  EE has gone to me  they can’t take my payment, yet it’s come out of my account. Can someone help me and get back to me thank you.  

Resolved! Re: How to contact EE via email

Dear EE Data Protection Officer,     I hope this email finds you well.     I am writing to formally request access to my call history under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. I would like to obtain a...

Midahlan by Visitor
  • 974 Views
  • 3 replies
  • 3 Helpful

Resolved! Leaving

My contract has come to an end I want to leave EE as I’ve gone sim only thank you 

Why is Apple Music Showing on my Bill?

I had this a couple of years ago and cancelled it. I have not re-ordered it and do not want it. So, why do I have two instances of it on my bill?Remove the items, and never add anything unless I specifically ask for it.

RuthES by Investigator
  • 1013 Views
  • 7 replies
  • 6 Helpful