Bioled twice

[LukeS88]

I an have xbox sub included in my contract. Since activating I have also been billed £14.99 a month. So essentialy in paying twice.

Iv spoken to an ee representative who was pretty unhelpful and rude who told me I have to speak with Microsoft despite EE being the ones I pay the xbox through as its a third party. I've contact Microsoft who say  as its a third party billing you you need to speak with EE. 

So where does this leave me other than being £90 out of pocket and feeling very dis satisfied after 10 loyal years to EE.

Neither company are wanting to help me and I'm just about ready to leave EE once my contract is up

[Linzi_H · Accepted solution]

Hi @LukeS88 

Welcome to the Community. 

I completely appreciate that you won't need two active subscriptions.
If you have it included with EE as part of your package, but Microsoft is billing you directly, then I would have thought Microsoft could assist you in stopping this payment. 

Have they said why they aren't able to do this? 
If you sign into your Microsoft account and head to Payment & Billing, do you have your mobile number saved? If so, I would suggest removing this if you see the extra charge on your EE bill.

I'm concerned to hear that our team hasn't been helpful. If you're unhappy with any aspect of the service you've received, please ask to open a complaint with our team over the phone. From there, I'm really confident this can be sorted.

Linzi