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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14687 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25098 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50627 Views
  • 55 replies
  • 13 Helpful

Resolved! When I upgrade do I keep the same number?

With my contract coming to an end soon I have been weighing up my options, originally I wanted to upgrade to a SIM only plan however I have read the only way to keep my number would require me to switch to another provider first and then switch back ...

Unable to check my balance

Hello, I have been unable to check my balance for almost one month, each time I send Balance to 150, I do not get a reply, what’s happening please

Florencee by • Investigator
  • 932 Views
  • 11 replies
  • 0 Helpful

Billing

I had a payment extension/ payment arrangement for 4th July 2024 which is in 5 days and yesterday EE suspended my mobile sim services. They know full well I have a payment arrangement set up with them and when I go to chat with an advisor via app, th...

Jermanlad by • Investigator
  • 288 Views
  • 1 replies
  • 2 Helpful

Re: We are refreshing our mobile Tariffs

Hi What are the actual benefits of the full works plan? I have an iPhone but don't use apple music or the games. So it seems I can have apple TV and roaming for the 2 weeks I'm in America If I wanted say the Netflix or discovery, how much more does t...

Baldy900 by • Investigator
  • 496 Views
  • 6 replies
  • 3 Helpful

Bills

Does anyone know if there’s a quicker and easier way to discuss your payments without having to call or go into EE? Surely there is an online chat for them somewhere? 

StacieP by • Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful
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