Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Please can ee customer service contact me

My bill was due to be paid on the 29th October I moved the date to then mid month on the 11th of October. I received a text stating that any other charges will be added next month bill but suddenly they added it this month that's due on the 29th Oct...

Resolved! how do you Upgrade a Handset if you are an Openreach Employee

Are EE pricing things to force me to leave...??

I've been with EE since they formed, but now it feels like EE is trying to make me leave with some crazy pricing now.When my second line fixed contract expires in December the price is increasing by over 50%. Spent literally hours trying to talk to s...

Cancelled contract

I cancelled my EE plan in September and have recently received a letter sayingI have an overdue bill.Can anyone tell me how to sort this out with EE as I can no longer phone without being charged.

Pay of my contract

Resolved! Contract ended

My contract has finished, and I'm still paying the same amount every month. Is there a way to keep my current phone and lower my bill?

Does anybody know when ee does credit for a existing account

Why am i getting marketing when i have opted out?

I have opted out of marketing, yet i got a text today trying to get me to remove my smart cap.Dd they not comply with the law or have I missed a hidden check box?@Everyone

Broadband bill not appearing on app

When using the EE app, I can only view my mobile phone bill, my broadband bill is nowhere to be found, how do I view my broadband bill online.

Mobile Bill not on my Account

Hi all,I have broadband and 2 mobile lines.Recently, I'm not sure when, but I am no longer able to see my mobile phone bills on the app or via the website. Only my broadband bills show.I used to have 2 accounts, but was contacted by support last year...