Higher than expected bill

[Tippyheadstrong]

I really can't work out the billing (yes will phone customer services later).  I expected my 2nd bill on the new contract to be £48 but it's £52.36.  Does this make sense to anyone? Will my next bill be £48?

Regular charges

Full Works SIM £48                                     £96.00

Credit for changes to your services  -£43.62

Subtotal for Regular charges is           £52.38

[Schockwave]

@Tippyheadstrong , if you download your bill, you can check the breakdown of your bill and see what you have been charged and any extras, we have no idea about your bill, I would take a look or speak to customer service.

[XRaySpeX · Accepted solution]

You upgraded to new plan during last month.

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@Tippyheadstrong wrote:

Regular charges

Full Works SIM £48                                     £96.00   New plan last month + this month 

Credit for changes to your services  -£43.62 Credit for old plan after upgrade + Credit for new plan before upgrade

Subtotal for Regular charges is           £52.38

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New plan is presumably dearer than old plan. You should be charged £48 next month.

[Tippyheadstrong]

Thanks that's what I thought

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.