Hello @PCNEALINGS ,
Welcome to the community,
This is not customer service, but a public forum.
Did you make a separate payment and if so was it near the date of when the money would normally be taken?
I take it you are on contract and that you are on a monthly one, which if you make a payment near the date when the money goes out of your account, then paying separately close to that date, would not stop the money going out.
This will be a credit for your next monthly payment, or you could ring customer service and they may give you a refund, you will have to speak to the billing department to get this looked into.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
