Why were my charges increased in January

[Wingcowyn]

I have just noticed that my rental charges were increased in January of this year, and further increased in April, whilst I am on contract.

I understood at the start of my contract that charges would only be increased in April.

Please advise.

Thanks,
Wingcowyn

[Schockwave]

@Wingcowyn , not sure why you say there are no agents to answer your call, I have never had a problem, but as it is the weekend, might be best to try on a week day, probably best in the morning, it usually takes no more than 20 minutes, usually less, for someone to answer.

I was writing about ringing customer service, not live chat, never used it personally.

[Wingcowyn · Accepted solution]

Hi Schockwave,

I managed to get hold of them on chat yesterday and they fixed the problem for me. Apparently a discount was removed that should have run for the duration of the contract, so they will refund the excess payments made and reduce my payments accordingly.

Thanks everyone for your help in this matter.

Wingcowyn

[Schockwave]

@Wingcowyn ,thank you for coming back and letting me know. Glad you got it sorted, glad we could all help.