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Upfront cost not refunded

BIllcon
Investigator
Investigator

‎12-08-2022 04:09 PM

Upfront cost not been refunded a week ago

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎12-08-2022 04:54 PM

Hi @BIllcon

Thanks for coming here. 

Did you cancel the order?

Was this is an upgrade or new contract?

Leanne.

0 Helpful
BIllcon
Investigator
Investigator
In response to Leanne_T

‎16-08-2022 04:29 PM

Yes I’ve cancelled the order and it was for a new contract.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to BIllcon

‎16-08-2022 06:30 PM

Hi @BIllcon,

Our Customer Care Team will be happy to check the progress of your refund if you get in touch.

Thanks

James

0 Helpful
BIllcon
Investigator
Investigator
In response to James_B

‎22-08-2022 03:16 AM

I still haven’t been refunded for this yet and I have phoned customer services every day since I cancelled my order on 09/08/22 and my bank hasn’t received any confirmation of any refunds either is there anyway to speed this up at all because I really need that money.

0 Helpful
Christopher_G
EE Community Support Team
In response to BIllcon

‎22-08-2022 08:07 AM

Hi @BIllcon

Thank you for your patience. It could be that the refund is still being purchased. I would recommend calling our Mobile Care team to check the status.

Chris

0 Helpful