Why don't we get better deals than new customers?

[Vicky35]

I have been with EE for 10 years and my latest sim only contract is due to end on 19th Sept.

I have spoken to an EE agent who quoted me £23 for a 125gb sim only deal and was told that's all they can do for me. They also wouldn't honour our blue light discount as they said that's for online only?

If I were a new customer I could have the same deal for £18 a month, alongside additional discount for bluelight cards holders, which take the monthly amount to £14.40!

Why do we have to lose out due to loyalty? This has made me look in to how easy it is to change my 3 lines with EE if loyalty doesn't help us.

I understand profits have to be made but loyal customers should have exclusive deals instead of just new customers.

[bristolian]

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@DiRush wrote:

Well Tbh recently my calls and data are constantly dropping out. I was told this was because of improvement works and that it would not be long, maybe 2 months before 5g was available.

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Have you reported your problems with call drops? There's no reason for needing 5G in this scenario.

[DiRush]

TBH I would've liked a little more data, but this was not even an option for dicussion. I was just told I was getting a good deal for the money. In comparison to EE contracts on offer at minute to new customers, that's is definitely not the case. There's a slight difference between 10gb & 125gb. I was made all sorts of promises last year and then lied to by multiple customer service operators at EE, so not the best confidence in them at the moment! 

[Vicky35]

Its awful isn't it. 

I'm having issues with no signal in areas where I used to get signal, also have been on 3g in some places that used to be 4g+ and I get to keep all this if I renew for an extra cost?!

[Vicky35]

Is there anything you could offer us for the deal we have both been quoted?

[DiRush]

Yes, issues have been reported and nothing getting done. Keep saying issues in area fixed, but no improvement. 

[DiRush]

I seem to get a lot of excuses, but nothing getting done. My daughters phone using a ridiculous amount of data and I've asked they investigate. I've done everything suggested to sort the situation, turned off mobile data on apps and was told a different fix the other day, so trying that.  Phone can use 1gb a day in data, so balance doesn't go far! Calls constantly dropping and I just get told its because they making improvements, but why not warn customers 🤷‍♀️

[DiRush]

And the fact they won't honour blue light card whichever way you purchase is ridiculous!!! 

[Username5025]

I gave a blue light code over the phone. They verified The code exists and put the order through. I know lots of others who did it too. So I’d argue that’s incorrect about online only.