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Old phone

Katieryecam22
Visitor

‎28-09-2022 05:18 AM

My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎28-09-2022 07:46 AM

@Katieryecam22  Did you upgrade or just take out a contract?    Sounds like you just took out a contract.  You’re still in contact with the sim only. 

Just stopping a DD doesn’t terminate a contract you have to call and give 30 notice and you’ll be required to pay of that contract to be be minimum term date. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.