Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade Anytime - how much to keep the old phone?

Hi there,would like to upgrade on Upgrade Anytime but would like to keep my old phone. How much is it for the iPhone 13 Pro? Previously on Annual Upgrade, they gave a price on how much handsets were to keep / if they were broken. cheers!

Pre-Ordering The iPhone 14 Pro Max

I am currently on a sim only plan, I want to upgrade to the iPhone 14 Pro Max, and get an additional line with the same phone. I want to upgrade to £30.00 upfront, £81.00 a month, 125gb of data. And get an additional line, with the same phone, which ...

Resolved! Block Payment

Evening . i am looking to upgrade and am wondering if once i receive the phone i can make a lump payment of a few hundred quid against my bill ? Not to pay it off in one go but say £300 please advise if possible Thanks !

Resolved! My bill

I need go get up to date with my bill

Resolved! Scam text

Hi guys again received call from 01135221842 calling about collecting debt, don't have any debt.

Being charged for 2 numbers on my acc

How do I change contract

My sim is on my husband's contract and I want to get my own contract - how do I do this

I've received an email addressed to the wrong person

Hi there - feel free to move this post or get me to move it elsewhere if needs be.This isn't anything urgent (at least for me anyway), though I seem to have received an email in error for someone else. From what I can tell, this hasn't affected my ow...

Services restricted before bill is due.

So my bill is due to debit my account on 19th of this month, i used the rewards page through my EE app to buy a voucher code, the purchase went through but apparently it made me reach my credit limit for the following month and due 5o this my calls a...

Overpayment of contract without upgrade

Good morning,I am a loyal customer of EE and I have overpaid my contract for 6 months as I was due an upgrade in March. I was not notified about this and contacted you as soon as I realised it was over. When contacting your customer services team, I ...