Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Being charged despite contract ending

I had a 24 month contract for my Apple Watch that was dated 26th Jan 2019 to 26th Jan 2021. 18 months later and I’m still being charged for it. I’ve spoken to multiple customer support workers who say they will cancel it, only to be charged for it ag...

Pshone stop

Good morning my pshone is stopped I have agreement tiil 5 August I cannot go to work I meet return my call and network

150 not working but informed dial 360 from EE sim

Hi has anyone not been able to call EE on 150 (for context I am a postpaid unlimited plan subscriber) but instead via text informed to call 360 to contact EE. Further to note, my bill is over £100 extra this month with only £4.48 showing in extra cha...

Cannot find my bills

I cannot find my bills anywhere. Nothing is listed. Wherever I go it just takes me back to the dashboard

Resolved! Account closed for no reason

My account was unexpectedly closed for NO reason. I have never missed payments.It's now too late to contact customer service!! **bleep**?????

Resolved! Promise to pay

Hi can I set a promise to pay without taking to an advisor, as the office is closed?

Backdated itemised bill if it was not a service being paid for at the time?

Can I be sent an itemisers bill from 18 months ago if itemised billing was not set up on my account?

Extra charge

I’ve been paying £45 agreed monthly payment and suddenly the number increased significantly over last two months with no exploration of the extra cost. I’m still within my allowance. Can someone explain this to me?

Upgrade confusion

Hi, I recently upgraded from a sim only deal to a new phone. New phone arrived, I put in my sim card and only got 4g. I then put in the sim card that came with the phone and got 5g but also a new number. turns out that I'd got the order pages mixed u...

Access to bills

I am unable to find my previous 12 months bills.