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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 64101 Views
  • 69 replies
  • 14 Helpful

Where’s the loyalty

I can now upgrade my sim-only contract (2 months early) but where’s the loyalty? I’ve been with EE about 9 years out the last 10, I currently pay £16 for 25gb 12month, I can upgrade to 125gb for £25 12 month but as a new customer I can get this deal ...

Djstouty by • Explorer
  • 811 Views
  • 4 replies
  • 0 Helpful

Unhelpful and overcharging me

EE sent out two phones instead of one when I upgraded and have billed me for both plans. They tell me I have to wait for packaging for second phone to be returned but this doesn't arrive (five requests and two compaints have been ignored). I paid the...

Jen8989 by • Visitor
  • 458 Views
  • 1 replies
  • 0 Helpful

Upgrade

I have tried to upgrade my pay as you go sim and got an email with confirmation of order but haven’t heard anything at all and delivery was supposed to be tomoz I tried putting the same upgrade through again and it allowed it so. It’s been done twice...

iPhone 11

Dear Sir/Madam, I have the iPhone 13 and I have 3 iPhones that I’m selling. The iPhone 11, X, 7. I want to take them off my EE account. I also want to allow the iPhones to be unlocked. Thanksxxxxxx xxxxxx [Mod edit: Please do not post personal inform...

Cme08 by • Visitor
  • 511 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi, please could you advise why it says I am unable to upgrade when my contract end date is 02.07.2022? 

Lou801 by • Visitor
  • 417 Views
  • 2 replies
  • 0 Helpful

Resolved! Direct Debit lack of Funds Tomorrow 24/08/2022

Dear Sir/Madam, Re; Direct Debit lack of Funds Tomorrow 24/08/2022 - Account number XXXXXXXXX. Today I've paid into my account the amount of £90.60 from my Master Card Credit Account this for my August Bill. As I'm letting you know so, please don't g...

MS10 by • Visitor
  • 663 Views
  • 3 replies
  • 8 Helpful

Question

Hi I added my wife to my account yesterday I have received a new sim this morning is this mine or my wife’s 

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