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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60121 Views
  • 69 replies
  • 14 Helpful

Resolved! Credit Check

New contract has taken payment and sent me an email to confirm order and says wait for delivery update. Can I still be declined the contract? 

Unknown spend

£40 spend appeared on my bill, I think it’s a charity donation but I’ve forgotten what.  Bill has no further detail.  Standard help suggest there should be a 5 digit code that should have more detail but it’s not there.  Any suggestions

PaulS109 by • Explorer
  • 379 Views
  • 3 replies
  • 2 Helpful

Plan ending on first day?

Hi I am a brand new customer to EE, I just received my new phone and unlimited data package, it only took a day to arrive, however I am really confused after signing into my new EE account,  I have just discovered it says my plan ends today, how can ...

Using phone in USA

If I send a text or leave my data on in USA with no credit in my ee account will I get charged for this?(I don’t intend on using data over there but if I were to leave it on be accident can they charge me if I have no credit) Or will the text/data ju...

Upgrades

Me & my partner both due an upgrade & his phone is under my account. Explained to multiple advisors that I am now on maternity leave so need to drastically reduce our bills. I have been with ee 13x years & they were not willing to budge with the mont...

how do i pay my bill

Im trying to pay my phone bill but the app and website are down, its telling me to text a number but ive been cut off, so cannot do this please help 

Cannot download bill

You sent my bill by email and I logged in and tried to down load bill. The screen changed but went to a blank screen. Left it for a day and tried again the following day, same thing happened.  Why can I not download bill? Never had a problem before.

Sim only

I’m on a contract which ends 13/07/22 I am travelling in Thailand and have local SIM card but want to keep my ee number,best way to do this without calling EE as the cost are too high here, or even a email address I can get information would be good,...

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