What if I can't cancel my contract?

[Jumanly]

I have less than 30 days left on my contract and I haven't received any email telling me how to terminate my contract. Every call is busy, need to wait for a long time, but I need to charge high roaming fees abroad. I hope I can solve it online, but there is no way to solve it online. The way to solve it online on the app and website is fake and only makes me call. I don't know what to do.

[Katie_B]

Hello @Jumanly. 

I am sorry to hear you are looking to cancel your EE contract. 

To cancel you will need to speak with our disconnections team who can place your 30 days notice. 

Are you abroad at the moment?

If yes, do you have access to Skype?

Katie

[bristolian]

You could use obtain a STAC (Service Termination Authority Code) and give this to another network.

https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee 

[Jumanly]

Yes, I'm abroad. What is Skype?

Thanks for your support.

[Jumanly]

I won't be using another carrier since I've left the UK and didn't write about how to get STAC online in this article.

[ee_user14]

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@Jumanly wrote:

Yes, I'm abroad. What is Skype?

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https://tinyurl.com/nhut762r 

[Jumanly]

Thank you！

[Jumanly]

Can I contact EE via Skype?

[Leanne_T · Accepted solution]

Hi @Jumanly 

Thanks for coming back to us. 

You can contact us on 0800 956 6000 and the team will help with the cancellation request. 

Thanks 🙂

Leanne.