22-09-2023 10:01 AM
22-09-2023 12:15 PM
Hi @DBarendse.
Welcome to the community.
Are you seeing an error message when trying to view your bill?
Katie
10-11-2023 02:39 PM
I'm having this issue. just keeps telling me Sorry, somethings wrong. All I can access is profile info. Have no manage button.
10-11-2023 02:57 PM
Hi @anony9.
Are you seeing this via the app or your EE account online?
10-11-2023 03:01 PM
Hi Katie_B
Both. Profile is all I can access on either. I need to access my bill as it's doubled and obviously I want to see why.
10-11-2023 04:20 PM
Have you tried on more than one device or browser, @anony9?
Chris
10-11-2023 04:42 PM
Yes, multiple. It's the same on all. Can only access profile, no access to manage the account and home page just flags up not working please try later. No access to bills or account settings...nothing.
10-11-2023 05:32 PM
OK, thanks @anony9
I recommend speaking to our technical support team so they can check everything from our side for you.
