Hi everyone,
I'm reaching out for urgent assistance. Recently, I placed an order for a new device and arranged to carry over my existing phone number using the S Tac service. Everything seemed set up properly, and I was informed that a new device would be shipped to me as soon as it was back in stock. Unfortunately, the device I received had a technical glitch, making it unusable. The company assured me a replacement would be sent out once stock became available.
However, this morning, I woke up to find that my old phone has lost signal entirely. I can’t make calls or use any of the remaining data I had purchased, and it appears my line has been transferred to the faulty new device. This has left me completely cut off from communicating with friends, family, or anyone who could provide help. I’m also unable to receive updates about the replacement device or amend my direct debit date, which urgently needs adjustment.
At this point, I feel stranded without any form of reliable communication, and the only way I can make calls is by having someone physically come over and lend me their phone. It’s becoming a dire situation, and I’m not sure what to do next.
Has anyone faced something similar, or could anyone advise on how to escalate this issue effectively? I’d greatly appreciate any guidance or support.
The App is useless to me at this stage!
Thank you so much.
