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On this recharges

munirjoy
Visitor

I would like to talk to someone my contract and on October this month I misplaced my card. I froze my account and I just find that that I am paying £49 for I would like to know why.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@munirjoy  misplacing your Sim card and requesting it to be blocked doesn’t stop your contract or the payment that you owe each month.  You can not freeze your account you can only request your sim to be block and request a replacement.  You still have to pay that contract each month on time.    Did you request a replacement sim ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.