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Upgrading tablet at end of contract to data sim only?

stevedb
Explorer

‎08-04-2022 04:40 PM

Hi,

 

I am within my last 45 days of my contract for my Data Plan with an iPad and cannot see how to upgrade to a data Sim only plan, or will my contract just change to a data sim only plan on my end date and reduce in price?

 

Thanks in advance

Steve

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎08-04-2022 04:50 PM

No, your plan will not auto change into a Sim-Only & reduce in price unless you upgrade it. Do that from within your MyEE > Upgrade Now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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stevedb
Explorer
In response to XRaySpeX

‎08-04-2022 10:24 PM

I have tried to do that, however all it wants me to do is get a new tablet with the upgrade, I cannot see the option of going sim only.

Leanne_T
EE Community Support Team
In response to stevedb

‎09-04-2022 08:06 AM

Morning @stevedb

 

Thanks for posting. 

 

If this is not showing for you, please give us a call on 150 or 0800 079 8586 and our Mobile Care team will be happy to help 🙂

 

Leanne. 

KennyWW
Investigator
Investigator

‎25-01-2023 10:17 AM

I'm having the same problem, have attempted to upgrade to sim only with my 45 days by following steps stated on website, yet I'm always met with options for new tablets. No sim only options. Where are the sim only options as stated on your website?

0 Helpful
James_B
EE Community Support Team
In response to KennyWW

‎25-01-2023 10:33 AM

Hi @KennyWW,

Welcome to the EE Community. 🙂

I'm sorry to hear you're unable to view SIM only plans online. Please get in touch with Customer Care so our upgrades team can help.

James

0 Helpful
KennyWW
Investigator
Investigator
In response to James_B

‎25-01-2023 11:00 AM

It’s ok, I managed to figure it out. While logged in to MyEE: To upgrade to data only SIM for a tablet, go directly to Data only SIM options, select the plan you want. Once you do this Checkout will automatically recognise you are upgrading and apply any discounts you qualify for, such as Friends & Family. Continue through checkout as normal.

I should stress that nowhere on the website is any of this mentioned. I found out purely by accident after doing a Google search for EE Data Only SIMs and selecting a plan to find out what was included.
James_B
EE Community Support Team
In response to KennyWW

‎25-01-2023 11:06 AM

Thanks for the update @KennyWW

I'm glad you were able to get it sorted.

James

0 Helpful
Lynne6465
Visitor

‎23-03-2023 07:53 AM

Thanks @KennyWW  have been trying to do this. Will try what you have done now. Thank you