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Direct debit taken twice this month

Spotty84
Explorer

‎22-03-2023 10:40 PM

Hi, I pay by direct debit and my account has had 2 payments taken this month, what should i do? 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎22-03-2023 10:55 PM

Was the 2nd payment a direct manual payment by yourself?

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0 Helpful
Spotty84
Explorer
In response to XRaySpeX

‎22-03-2023 11:36 PM

Hi , both payments were by direct debit, I never pay manually. Payments are usually taken around 19th of each month and in February there was one taken on the 19th and 28th. 

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Spotty84

‎22-03-2023 11:45 PM

Are the payment amounts the same, if so sounds to me like the first payment failed to clear for some reason, In which case you need to confirm with your Bank rather than EE, 

If they were for different amounts then I would raise this with EE Customer care for an explanation.