Unable to upgrade

[Picklepump86]

I'm getting a message that says no suitable plans available. Tried calling the upgrade line but got through to a pushy salesman who said its a bug on the website. How can I get this bug fixed so I can compare deals online?

[Leanne_T]

Hi there @Picklepump86

Thanks for coming here. 

If you get an error message when trying to upgrade online, please give us another call on 150, as your My EE account will need to be looked into so you can upgrade online. 

Thanks 🙂

Leanne.

[Picklepump86]

I did try calling but was told I would have to speak to the upgrade team and do it over the phone?

Regards

xxxxx xxx
M: xxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @Picklepump86

If you speak to our technical support team they will be able to raise a ticket for your My EE account to get this resolved. 

Leanne.

[babs2509]

I a still having the same issue as above being unable to upgrade online or via app and have been having this since June. I have tried calling and webchat but I would like to be able to view diff options available and make a decision. I dont think it is a fault on special accounts, It seems to be the same accross the board and has been for a few year as there are posts regarding this going back to 2020 

[James_B]

Hi @babs2509,

Welcome to the EE Community. 🙂

What happens when you try to upgrade online?

James

[babs2509]

Hi when I am selecting on anything it just keeps saying it looks like there are no suitable plans available right now?

[James_B]

Hi @babs2509,

Are you trying to upgrade early? When upgrading early, you need to choose a price plan of equal or higher monthly cost than your current plan. If this is the case, it could be there isn't a suitable plan available with the device you have selected.

Our upgrades team will be happy to take a look at your options if you get in touch.

James

[babs2509]

No my contract expired in june

[James_B]

Hi @babs2509,

Please get in touch with Customer Care so our Technical Support Team can look into this issue.

They'll be happy to help. 🙂

James